Shipping policy

Thank you for shopping with Velorexa. We are committed to delivering your order safely and on time. Please read our shipping policy below.

Order Processing

All orders are processed within 1–3 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
During sales, festive seasons, or promotional periods, processing times may be slightly longer.

Shipping Time

Estimated delivery times:

Metro Cities: 2–5 business days
Other Locations: 4–8 business days
Remote Areas: 5–10 business days

Delivery times are estimates and may vary due to weather conditions, courier delays, or unforeseen circumstances.

Shipping Charges

Shipping charges (if applicable) will be displayed at checkout before payment.
Free shipping may be offered on selected products or promotional campaigns.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email, SMS, or WhatsApp (where applicable). You can use this tracking number to monitor your shipment.

Delivery Attempts

Our courier partners will make multiple delivery attempts. If the package cannot be delivered due to an incorrect address, an unavailable recipient, or repeated failed delivery attempts, it may be returned to us.

Incorrect Shipping Information

Please ensure your shipping address and contact details are accurate before placing your order. Velorexa is not responsible for delays or failed deliveries caused by incorrect information provided by the customer.

Damaged or Missing Packages

If your package arrives damaged or appears to have been tampered with, please contact us within 48 hours of delivery with clear photos of the package and product. We will review the issue and provide appropriate assistance.

Delayed Deliveries

While we strive to deliver every order on time, delays may occur due to factors beyond our control, including:

Natural disasters
Weather conditions
Government restrictions
Courier service disruptions
High order volumes during festive seasons

We appreciate your patience and understanding in such situations.

International Shipping

International shipping is available only for selected countries. Delivery times, shipping charges, customs duties, and import taxes (if applicable) are the responsibility of the customer unless otherwise stated.

Contact Us

If you have any questions regarding your shipment, delivery, or order status, please feel free to contact us:

Velorexa

Phone: +91 8105487570

Email: velorexain@gmail.com

Address:
Velorexa
Opposite SUNDARWALE Hospital,
Sankeshwar, Karnataka – 591221,
India